About Q
At Q Concierge, we transform hospitality by providing 24/7 personalized, white-glove service to guests in any language. Q empowers your staff to focus on creating high-touch, memorable experiences that enhance satisfaction and drive guest loyalty.
Our Team
Our team combines expertise in AI, engineering, and customer service to innovate and improve customer support solutions.
Jonathan Lei
CEO & Co-Founder
Jonathan Lei
CEO & Co-Founder
Jonathan Lei is a Developer Growth Engineer at Ripple and the founder of Apollo Music, a blockchain startup supported by a grant from Blockchain at Berkeley. He built the first NFT marketplace on the XRPL and has a strong track record in blockchain innovation. Jonathan's expertise in blockchain technology and his entrepreneurial spirit drive his success in developing groundbreaking solutions in the tech industry.
Juan Carlos Hernandez
COO & Co-Founder
Juan Carlos Hernandez
COO & Co-Founder
Juan Carlos Hernandez brings 15 years of experience leading technical and sales teams and has been pivotal in building multiple B2B/SaaS startups. He launched the Parallel18 startup international program to support underrepresented founders and was named one of the Top 10 Main Innovative Leaders of Latin America in 2021. His work has garnered Gold and Silver Cannes Lions for Creative Use of Real-time Data, and he was recognized by Fast Company as part of The World's Most Innovative Companies in 2018 and 2019.
Alexander Ackerman
CTO & Co-Founder
Alexander Ackerman
CTO & Co-Founder
Alex Ackerman is a seasoned back-end software engineer, specializes in operating high-demand services that cater to millions of simultaneous users with high SLAs and transactional guarantees for payment processing. With diverse project management experience in fintech, e-commerce, and life science journalism, Alex brings a wealth of knowledge and expertise to his work. His skills in developing robust, scalable systems and his strategic approach have been instrumental in driving technological innovation and operational excellence.
Investors
At Q Concierge, we're proud to be backed by industry-leading investors who share our vision for transforming hospitality. Our supporters include Orrick, The House Fund, and Recursive Ventures, whose expertise and guidance drive our mission to innovate and elevate guest experiences worldwide.