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Last Updated: December 14, 2025
Q Concierge ("we," "our," or "us") provides artificial intelligence voice and text solutions for the hospitality industry. We value your privacy and are committed to protecting your personal data. This Privacy Notice explains how we process information when you visit our website or interact with our AI services at our partner hotels.
It is important to understand our distinct roles:
We understand that our services may be used by minor guests staying in a room registered to an adult (e.g., a child requesting housekeeping services). In such instances, we process the data as incidental to the performance of the contract with the registered adult guest. We do not knowingly build user profiles or behavioral models on individuals under the age of 18. All voice data from the room is treated under the same strict retention and security policies, regardless of the speaker's age.
We collect and process specific types of data depending on whether you are visiting our website or using our services as a guest at a partner hotel.
We collect data related to site analytics and functionality to ensure our website works correctly.
Legal Basis: Legitimate Interest. Retention: For the duration of the session or up to 1 year.
If you request a demo or contact our sales team, we collect your name, email, and company information.
Legal Basis: Consent. Retention: Retained until you withdraw your consent.
When you speak to our AI concierge, we process your voice audio to transcribe your requests (e.g., ordering towels) and route them to the appropriate hotel staff.
Legal Basis: Performance of a Contract (via the Hotel). Retention: 90 Days after your checkout date.
Note: Raw audio is securely archived or permanently deleted based on the specific data retention configuration of the partner hotel.
We retain text-based transcripts of interactions to create service summaries, update guest preferences, and ensure system quality.
Legal Basis: Performance of a Contract (via the Hotel). Retention: 6 Months (Rolling).
We do not sell your personal data. We share data only with:
Our primary servers are located in the United States. If you are interacting with us from the EU/EEA, we rely on Standard Contractual Clauses (SCCs) and strict data processing agreements to ensure your rights are protected under GDPR.
Depending on your location (GDPR, CCPA), you have rights regarding your data:
To exercise these rights regarding Guest Data: Please contact the Hotel where you stayed directly. As the Data Controller, they authorize all guest data requests.
We employ enterprise-grade security, including AES-256 encryption for data at rest and TLS 1.3 for data in transit. We utilize strict Role-Based Access Control (RBAC) to ensure only authorized personnel can access system data.
Q Concierge Privacy Team Email: support@withqconcierge.com Address: 1140 Harrison, Suite 434, San Francisco CA 94103, USA
Yes, you can use the room phone to ask for things like towels, snacks, or information, but please ask your parent or guardian for permission first.
When you speak to our digital assistant, a computer listens to understand what you need (like "more toothpaste").
Because the hotel room is booked by an adult, our system assumes it is speaking to an adult or someone helping them. If you are unsure about using the service, please let your parent make the call.
Yes, you can use the room phone to ask for things like towels, snacks, or information, but please ask your parent or guardian for permission first.
When you speak to our digital assistant, a computer listens to understand what you need (like "more toothpaste").
Because the hotel room is booked by an adult, our system assumes it is speaking to an adult or someone helping them. If you are unsure about using the service, please let your parent make the call.